Refund &
Cancellation

Cancellation Before Project Commencement

Clients may request cancellation before work on the project has officially commenced.

Any approved refund in this scenario may be subject to administrative, banking, transaction, or payment gateway charges.

Cancellation After Work Has Started

Once translation, interpretation, localization, proofreading, certification, or any related work has commenced, cancellation requests may not be eligible for a full refund.

Partial refunds may be considered based on the proportion of work completed up to the time the request is received.

Completed Projects

No refunds shall be issued for completed and delivered services.

Quality Concerns

If a client believes a delivered translation contains significant errors, the matter will be reviewed internally.

Where quality concerns are justified, reasonable corrections and revisions shall be provided without any additional cost.

Delays Caused by Client

Refunds shall not be provided for delays resulting from:

• Incomplete documentation
• Delayed client responses
• Changes in project requirements
• Additional client requests post-commencement

Non-Refundable Services

The following are generally non-refundable once initiated:

• Certified Translations
• Sworn Translations
• Interpretation Bookings
• Urgent or Express Services
• Localization Projects
• Government or Embassy Services

Refund Processing

Approved refunds are generally processed within 7–15 business days and are credited back through the original payment method.

Chargebacks

Clients are strongly encouraged to contact us directly to resolve any payment concerns or order disputes before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in immediate suspension of services, deletion of accounts, and appropriate legal actions where applicable.